Cat Care
Who is Cat Care?
Cat Care is an independent company, providing extended service contracts to Arctic Cat customers under a marketing agreement with Arctic Cat. Arctic Cat does not control the policies or procedures within Cat Care nor does Arctic Cat participate in Cat Care’s (ESC) Extended Service Contract policies or decisions.
Does Cat Care offer a web site?
Yes! Visit the Cat Care website at: www.intlwarranty.com/catcare
When is the customer responsible for paying the $50 deductible?
The customer would pay the $50 deductible on each service occurrence during the Cat Care ESC period. Deductibles do not apply during the original ARCTIC CAT Manufacturer’s Warranty period. All claims during the manufacturer warranty period should be submitted directly to ARCTIC CAT.
What types of modification can be done to the units and still be covered under Cat Care ESC?
Any modification of any unit after the in-service date will VOID the service contract. (Modifications include special use tires and studs on tracks…)
When will customers receive their Service Contract information and what is included?
Customers will receive their Cat Care ESC information approximately 30 days after payment is received for the contract. Fulfillment materials include: A personalized letter, a copy of the Terms & Conditions and a wallet ID card.
Are seats covered?
Seats are not a covered component. The Cat Care ESC covers electrical or mechanical breakdown within contract specifications.
What about the towing and rental under Cat Care ESC?
In the case of a mechanical failure during the Cat Care ESC period that has been submitted correctly using an estimate and/or claim form, Cat Care will reimburse towing costs without exceeding the acceptable $50 for towing the unit to the place where the repair will be done. In the case of a mechanical failure during the Cat Care ESC period Cat Care will reimburse the rental cost up to a maximum of $20 per day for a period not exceeding a total of six (6) days.
When is Cat Care available to speak with customers and dealers about the Program?
Monday to Thursday 8am to 8pm and Fridays 8am to 6pm EST
Canada Toll Free • 866-302-1327
US Toll Free • 877-228-2687
