Arctic Cat Customer Care

We believe in enjoying the outdoors. That’s why we want to make sure your experience with our products and with our dealers is the best it can be. To us, your dealer should be more than just a place to purchase an Arctic Cat machine. It should be a place you look to for reliable, dependable service for years of riding enjoyment.

If you have questions or concerns about your vehicle, please follow these steps:

  • Contact your authorized Arctic Cat dealer. They are fully qualified to answer your questions or address your concerns.
  • In the event you are not fully satisfied with the results, ask to speak with the Sales Manager or the Service Manager at the dealership.
  • Should you feel your question or concern has not been fully resolved, please fill out and submit the form below. Arctic Cat Customer Service will contact you post-haste.

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Frequently Asked Questions


  • Service / Warranty / Repair
    • Where should I have my Arctic Cat product serviced?
    • We highly recommend having your product serviced at an authorized Arctic Cat dealer. See the Dealer Locator to find the closest dealer to you.
    • Are any maintenance services included with my Arctic Cat product? (i.e. first service interval)
    • No, maintenance is not included with the product. These expenses are the consumer's responsibility.
    • How do I know when to have my Arctic Cat product serviced?
    • Please see the maintenance section of your owner's manual. The service intervals in the maintenance schedule are based on average riding conditions. Some items will need more frequent service if you ride in severe conditions or at full throttle. Consult your dealer for recommendations applicable to your individual needs and use. If you need a replacement manual, click here.
    • Can I do my own oil changes?
    • Yes, but we request that you keep written records and copies of receipts showing the oil changes were done.
    • My dealer is having trouble fixing my Arctic Cat. Where can I get help?
    • Please ask your dealer to call the Technical Service staff at Arctic Cat for assistance.
    • Can I speak directly to Arctic Cat Technical Support or Engineering?
    • No, all service and technical support must be coordinated through your authorized Arctic Cat dealer.
    • Can I purchase a service manual or operator manual for my Arctic Cat product?
    • Yes, your Arctic Cat dealer can order a service or operator manual for you just like any other part or accessory. Most service manuals are available in either paper or CD media. Operator Manuals are able to be viewed and printed from this website.
    • The battery in my ATV loses its charge after an extended period of time.
    • With today’s technology the dash has a built-in clock that runs off milliamps which can drain a battery on your ATV. Arctic Cat recommends the use of a battery tender. This will keep your battery charged and ready when you are. Battery tenders are available at your local Arctic Cat dealer. (CTEK p/n 5639-418 is an ideal example).
    • My Arctic Cat vehicle is in need of repair, but the warranty has expired. Will assistance be offered to me?
    • Any out-of-warranty repair assistance offered by Arctic Cat must be coordinated through an authorized Arctic Cat dealer. If the warranty on your Arctic Cat product has expired but you strongly feel that Arctic Cat should consider assistance, you must authorize a repair inspection through an authorized Arctic Cat dealer at your expense. Once a diagnosis of the problem has been made, and your dealer supports your request, the dealer will forward the findings to the Arctic Cat technical service staff to see if assistance is available. Only an Authorized Arctic Cat dealer can request out-of-warranty assistance on your behalf.
    • I have a service or warranty related concern with my Arctic Cat dealer. What should I do?
    • We recommend discussing your concerns directly with the Service Manager of the dealership. They are in the best position to assist you. If you are still not satisfied please contact the Arctic Cat Customer Care department. Keep in mind the Customer Care support staff are non-technical and cannot assist you with diagnosing technical service issues or authorize warranty repairs. Your Customer Care advocate will represent your concerns within Arctic Cat to ensure the best possible outcome.
    • How do I find out if there are outstanding Service Bulletins on my Arctic Cat product?
    • Any authorized Arctic Cat dealer can check your serial number (VIN) for outstanding Service Bulletins. Outstanding Service Bulletins can be performed by any authorized Arctic Cat dealer who will then determine if the bulletin is covered by factory warranty.
    • How do I get my vehicle repaired while in warranty?
    • In order to obtain warranty coverage, the first step would be to take your product to an authorized Arctic Cat dealer for diagnosis. Your dealer will determine if there is warranty coverage. Please see the Dealer locater to find the dealer closest to you.
    • What does my warranty cover?
    • Your original Arctic Cat manufacturer's warranty covers the repair or replacement, at Arctic Cat's option, of any part which is defective in material or factory workmanship under normal use for the applicable warranty period. For further details please reference your warranty information in your Operator's Manual. (Competition/Race models are excluded from warranty coverage.)
    • Is my factory warranty transferable?
    • Yes, the warranty goes with the product. Subsequent owners should present proof of ownership to any authorized Arctic Cat dealer to update our registration records.
    • Is my factory warranty valid at any authorized Arctic Cat dealer?
    • Yes, any Arctic Cat dealer that is authorized to sell and service your Arctic Cat product should be able to assist you.
    • Can I purchase an Arctic Cat product outside of my country of residence and receive warranty coverage within my country of residence?
    • Effective June 1, 2010, all sales with warranty registration occurring after June 1, 2010, warranty coverage is only available in the country in which the original retail purchase occurs to the original retail purchaser resident in that country or to a transferee resident in that country of the balance of the unused warranty.
    • Can a non-resident purchase a new or used Arctic Cat product, import the product to their resident country, and then obtain warranty from an Authorized Arctic Cat dealer within their resident country?
    • No.
    • Can a non-resident purchase a new Arctic Cat product from an Authorized Arctic Cat dealer, import the product to their resident country, and then return to the country they purchased the product in to obtain warranty from an Authorized Arctic Cat dealer?
    • No.
    • Can a customer who purchased an Arctic Cat product from an Authorized Arctic Cat dealer within their country of residence take it out of the country to ride for the weekend and obtain warranty from an Authorized Arctic Cat dealer in the country they are visiting?
    • Yes, the Arctic Cat dealer has the right to ask for proof of ownership/title on the product as well as proof of residence. Proof of residence may be a driver's license.
    • Can I have my own independent repair facility perform warranty repairs?
    • Sorry, but only authorized Arctic Cat dealers are allowed to perform warranty work on your Arctic Cat product.
    • Will it void my warranty if I do my own maintenance or have my own mechanic do it?
    • Potentially. Your Operator's Manual identifies certain maintenance that is required in order to maintain warranty coverage. Your authorized Arctic Cat dealer is trained to perform these services. In the event that the maintenance or service is done incorrectly or incompletely and is the cause of a failure, that failure will not be covered under warranty. You must also save all receipts if maintenance is performed by anyone other than an authorized Arctic Cat dealer.
    • Does my factory warranty cover transporting the unit to and from the dealership?
    • Sorry, but transportation of the vehicle is the owner's responsibility.
    • Does my factory warranty cover towing or pay for a rental car while my Arctic Cat is being repaired?
    • Sorry, but towing and rental car charges are not covered by your factory warranty.
    • Where can I get a copy of my warranty card?
    • Arctic Cat does not send out warranty cards. If you need to know the expiration date of your warranty, please contact your authorized Arctic Cat dealer.
    • How do I update my address or change the ownership of my Arctic Cat?
    • Fill out the change of ownership form in your Owners Manual and submit to Arctic Cat.
    • How do I contact the ATV training institute for certification?
    • Call 1-800-887-ATVS (2887) to enroll in a free ATV Rider Course.
  • Parts / Garments / Accessories
    • Can I purchase Genuine Arctic Cat Parts or Accessories directly from Arctic Cat?
    • Arctic Cat parts and accessories can be purchased through an authorized Arctic Cat dealer. Please see the Dealer Locator for the dealer nearest you. Parts and accessories are also available from the Arctic Cat website home page through a “On Line Store”. Go to “Gear” and then click on Arctic Store or go directly to “store.arcticcat.com”.
    • What is the warranty on Genuine Arctic Cat kits, accessories and replacement parts?
    • Arctic Cat vehicle accessories are warranted against defects in material and workmanship for 120 days from date of consumer purchase (with the exception of those listed in the Accessory Catalog) when used for the purpose it was intended. Arctic Cat does not pay any claims for charges associated with removal, disassembly, or installation of warranted accessories.
    • What is the warranty on Arctic Cat clothing?
    • Arctic Cat warrants that, at the time of delivery, each garment is free of defects in material and workmanship for a period of one (1) year. Arctic Cat and the manufacturer retain the option to repair, replace, or grant credit for warranty claims. Freight expense, unless otherwise stated, is not the responsibility of Arctic Cat.
    • Can I get a replacement key?
    • Yes, you can order replacement keys through your Arctic Cat dealer. You will need the key code off of the existing key or key code from the ignition lock. If code cannot be found, complete switch is available.
    • I purchased a Genuine Arctic Cat accessory but I didn't receive the installation instructions.
    • Please contact the Parts Department of the dealer you purchased the accessory from. They should be able to print a copy of the installation instructions for you.
    • Are there any parts catalogs available online?
    • Yes, please use the Arctic Cat website.
    • I have a parts / backordered parts concern at my Arctic Cat dealer, what should I do?
    • We recommend discussing your concerns directly with the Parts Manager at the dealership. They are in the best position to assist you. All Arctic Cat dealerships have access to Call Center Parts Coordinators who can investigate the backordered item(s) and find out if there are any other options available to have the order filled sooner. If you are still not satisfied you can contact the Arctic Cat Customer Care Department. Keep in mind the Arctic Cat Customer Care support staff is unable to order parts, track your backorders or provide technical parts advice. Your Customer Care advocate will represent your concerns within Arctic Cat to ensure the best possible outcome.
  • Product Recall
  • Cat Care Extended Service
    • Who is Cornerstone?
    • Cornerstone is an independent company providing extended service contracts to Arctic Cat customers under a marketing agreement with Arctic Cat. Arctic Cat does not control the policies or procedures within Cornerstone nor does Arctic Cat participate in Cornerstones Extended Service Contract (ESC) policies or decisions.
    • Does Cornerstone have a website?
    • No, please call.
      Hours of Operation:
      Monday - Thursday 8am to 8pm EST
      Fridays 8am to 6pm EST
      Toll Free • 877-228-2687
    • When is the customer responsible for paying the $50 deductible?
    • The customer is responsible to pay the $50 deductible on each service occurrence during the Cornerstone ESC period. Deductibles do not apply during the original Arctic Cat manufacturer's warranty period. All claims during the manufacturer warranty period should be submitted directly to Arctic Cat.
    • What types of modification can be done to the units and still be covered under Cornerstone ESC?
    • Any modification of any unit after the in-service date will VOID the service contract. (Modifications include special use tires, studs on tracks, etc.)
    • When will customers receive their Cornerstone Extended Service Contract information and what is included?
    • Customers will receive their Cornerstone ESC information approximately 30 days after payment is received for the contract. Fulfillment materials include: A personalized letter, a copy of the Terms & Conditions and a wallet ID card.
    • Are seats covered under the Extended Service Contract?
    • No. Seats are not a covered component. The Cornerstone ESC covers electrical or mechanical breakdown within contract specifications.
    • Is towing and rental covered under the ESC?
    • In the case of a mechanical failure during the Cornerstone ESC period that has been submitted correctly using an estimate and/or claim form, Cornerstone will reimburse towing costs without exceeding the acceptable $50 for towing the unit to the place where the repair will be done. In the case of a mechanical failure during the Cornerstone ESC period Cornerstone will reimburse the rental cost up to a maximum of $20 per day for a period not exceeding a total of six (6) days.
    • When is Cornerstone available to speak with customers and dealers about the Program?
    • Hours of Operation:
      Monday - Thursday 8am to 8pm EST
      Fridays 8am to 6pm EST
      Toll Free • 877-228-2687